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Warranty

Limited one-year warranty

Midicake products are thoroughly tested prior to despatch. In the unlikely event of a fault, UNA is covered by a "Back to Base" limited warranty for a period of one (1) year from the date of purchase.

What this covers. Manufacturing defects and component failures under normal use.

What this does not cover.

  • Damage caused by accident, misuse, abuse, liquid ingress, or unauthorised modification.
  • Damage caused by use with incompatible or defective power adapters or cables.
  • Cosmetic damage that does not affect functionality.
  • Consequential loss.

Making a claim.

  1. Contact us via midicake.com/contact-us with a description of the fault, the unit serial number, any connected devices, and the country in which you are using the product.
  2. If the equipment needs to be returned, we will issue you with a Returns Authorisation Number (RAN). Do not send anything before you have one - deliveries may be refused.
  3. Ship the product to us well protected. Return shipping to Midicake is at your cost. Use a service that requires signature on delivery, and consider insuring the shipment.
  4. On receipt and examination, if a fault is confirmed we will repair or replace the unit at our discretion and cover the cost of return to you. If no fault is found, we will discuss the case with you; return to you is chargeable.

Overseas returns. Mark all packages clearly with the words TEMPORARY IMPORT to avoid import duty. If unmarked, any import duty charge is your responsibility.

Statutory rights. This warranty is provided in addition to, and does not affect, your statutory consumer rights.

Full terms: midicake.com/terms.